These are the Terms & Conditions that will apply to your purchased Sunglasses from ENKI EYEWEAR.
We aim to deliver within 7-10 working days from the date the order is placed. Any delay in shipment due to either carrier issues and/or exceptional or particular conditions related to the specific country is not under our responsibility.
You may be required to sign for delivery. Please before signing you must inspect the package for any obvious tampering. If the customer receives an empty package but signs the delivery receipt and does not immediately report the fact to the carrier, we are not responsible for any refunding or substitution. The customer has to keep the receipt of the delivered product in case of future needs with us about it.
We ship worldwide.
If you don't like the sunglasses or they don't fit, you can ship them back (within 7 days since the payment has been done) at your expenses and send an email to firstname.lastname@example.org with the order number and the reason for the return. As soon as we get them, if they are in perfect conditions, we can exchange the sunglasses (without the shipment cost) If the cost of the sunglasses in exchange is higher than the first one bought, you'll have to pay the balance, if it's lower we'll refund the difference. In any case, please note that the new shipment will be charged to you.
If the sunglasses you have bought through our online store are faulted in some way, we will have to verify the fault with detailed pictures. Once the defect will be verified and certified from us through pictures, we will pay the return shipment and provide either shipping a substitution item or refunding you the cost of the sunglasses.
If you are not able to send us pictures of the defected item, shipment will be at your expenses. Once we receive the item and verify the damage, we will proceed either refunding the cost of the sunglasses plus the cost of the original shipment paid OR sending a substitution item plus refunding the cost of the original shipment paid.
We don't provide refund or substitution shipment if we don't verified the damaged item through either pictures or the physical item in our hands.
In case the carrier does not succeed in delivering the item (because of either wrong address or absence of the recipient), we will advise the customer (as soon as the carrier informs us) trying to reach him/ her via email and/or via telephone if needed. If the carrier eventually ships the item back to us because of no response, from the customer, and you still want to get the sunglasses, you'll have to pay for another shipment, otherwise we'll refund the cost of the sunglasses bought (without the shipment cost).
For returns, before shipping back any product please write an email to email@example.com explaining your issue and/or the reason of your return.
Once the order has been placed, please note that the shipment address used for the order cannot be changed. If you want to change it the original order has to be canceled and you need to make a new one.
If you want to cancel an order already placed you must do it within 24 hours since the purchased has been made: after this, if the shipment has already left and you want to get a refund or a substitution we will not refund the shipment cost.
If some shipping detail is missing (as incorrect address, phone number, or further information needed for the shipment) and you won't reply to our request within 15 days, we will automatically cancel and refund your order. You will be able to place it again on our web site.
Orders are processed and shipped from Monday to Friday.