COPY OF TERMS & CONDITIONS

RETURNS POLICY

If you don't like the sunglasses or they don't fit, you can ship them back (within 365 days since the payment) at your expenses ( we will reimburse the shipment cost ) Please send an email to info@enkieyewear.com with the order number and the reason for the return. As soon as we get the sunglasses, if they are in perfect condition, we will exchange or refund them ( including the shipment cost ) If the cost of the sunglasses in exchange is higher than the first pair bought, you'll have to pay the balance, if it's lower we'll refund the difference. 

If the sunglasses you have bought through our online store are faulted in some way, we will have to verify the fault with detailed pictures. Once the defect has been verified and certified from us through pictures, we will pay for the return shipment and provide either a replacement pair of sunglasses or refund you the cost of the sunglasses.

We do not provide refunds or replacements if we don't verify the damage through either pictures or the physical item in our hands.
In case the carrier does not succeed in delivering the item ( because of either wrong address or absence of the recipient ), we will advise the customer ( as soon as the carrier informs us ) by trying to reach him/ her via email and/or via telephone if needed. If the carrier eventually ships the item back to us because of no response, from the customer, and you still want the sunglasses, you'll have to pay for another shipment. Otherwise, we'll refund the cost of the sunglasses bought ( without the shipment cost ).

For returns and exchanges before shipping back any product, please email  info@enkieyewear.com


ORDERS

Once the order has been placed, please note that the shipment address used for the order cannot be changed. If you want to change it, the original order has to be canceled, and you need to make a new one. This must be canceled within 24 hours since the purchase has been made.

If you want to cancel an order already placed you must do it within 24 hours since the purchase has been made: after this if the shipment has already left and you want a refund. We will not refund the shipment cost.

If shipping details are missing ( as incorrect address, phone number, or further information needed for the shipment ) and you don't reply to our request within 15 days, we will automatically cancel and refund your order. You will be able to place it again on our web site.

Orders are processed and shipped from Monday to Friday.

 

 

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