- Orders are dispatched Mondays, Wednesdays and Fridays.
- Please allow 1-2 days to receive your shipping confirmation with tracking details after the above days.
- Please note we cannot ship to PO boxes.
CUSTOMS, DUTIES & TAXES
ENKI eyewear sends all international orders on a DDU (Delivery Duty Unpaid) service. All prices displayed are exclusive of the destination's taxes and duties. As the recipient, payment of these charges is solely your responsibility to be able to release your order from customs. Please note that ENKI does not refund orders, shipping fees or taxes that are refused due to VAT/duties. Suppose an order is returned because a customer is uncontactable or refuses VAT/duties. In that case, ENKI will issue a store credit upon safe return of the order minus the forward and return shipping costs and taxes.
Please keep in mind once your order has been sent, ENKI eyewear is not responsible for any losses or damages. It's your responsibility to follow the tracking emailed to you and reach out to the relevant postal service or your local customs office to guarantee a well-timed delivery. In case of a lost order, we will assist you to the best of our capacity. However, we will not provide a replacement or refund until the item is returned successfully returned to our headquarters.
If you have any questions regarding your order, please email firstname.lastname@example.org